Linda Soto Cleaning, LLC guarantees 100% satisfaction for clients for all services completed. Call us the same day, and we will fix it!
The Client agrees to make any cancellations 24 hours before the scheduled day of service.
There will be a $50.00 dollar cancellation fee for any cancellations made by the client less than 24 hours before the service.
If the Client cancels services for the entire week, fees will be charged based on the rescheduled date. (Bi-Weekly services)
If the Client cancels all services for a period of two months or longer, Deep Cleaning will be required to continue regular cleaning services.
The Client agrees to adhere to a schedule consisting of routine services rendered on the same day and time for consistency.
If the Client must make changes to the agreed schedule due to an unforeseen event, the Company agrees to reschedule the services for the same week at no extra charge.
ENTRY TO THE PROPERTY
The client must provide the Company with a spare key or inform the company where the cleaning crew can find a key to gain entrance to the residence. The client will also provide the Company with any alarm or key codes.
If the cleaning crew cannot gain entrance, it will be considered a last-minute cancellation, and the Client will recieve a $50.00 fee.
If client is unsatisfied with any work completed by the cleaning crew, Client agrees to notify the company the same day services were rendered so that we can correct any discrepancies found by the client.
ANSWERING THE DOOR
The company agrees not to answer the door nor allow visitors in while servicing the client’s residence.
The client agrees to give the company notice if anyone enters the residence while the client is off-site and the cleaning crew is servicing the residence.
Once the company completes the initial Deep Cleaning of the client’s residence, the company will assign the client a cleaning crew.
For consistency, and whenever possible, the same cleaning crew will be assigned to service the client. If, at any time, the same cleaning crew can not service the client due to time off or termination, It is important to note that the company will always schedule at least one cleaning crew member familiar with the house.
The Company agrees, if a new cleaning crew must be provided, to provide the new cleaning crew with all pertinent instructions to service the Client’s residence.
HEATER / AIR CONDITIONER
The client agrees to allow the company to adjust the residence’s temperature as needed, depending on the weather conditions.
GET THE BEST OUT OF YOUR CLEANING SERVICE
For optimized cleaning services, the client will be responsible for preparing for the cleaning crew by completing the following:
Ensuring all items considered garbage are put into garbage bins.
The cleaning crew will never assume anything is garbage and will not throw anything away.
Anything in garbage bins will be disposed of.
For efficient vacuuming, all belongings, such as clothing, shoes, or any personal belongings, should be removed from the floor, under the bed, and in small areas.
Due to vacuum clogging, any room that contains personal belongings on the floor will not be vacuumed.
Ensure that all personal belongings or items have been removed from the floor.
If you would like for the cleaning crew to pick up, organize, and tidy up during your scheduled service, please notify us in advance.
Note that if such services are requested, your services maybe need to be extended, and extra charges will be added.
Pet and human waste are considered biohazards due to the potential for disease. As a result, cleaning them requires additional personal protection equipment/ supplies.
To avoid this extra charge, please make sure the home is absent of any pet or human waste before our arrival.
Miscellaneous services can be completed upon request. Use Jobber to request any extra services needed, and we will send you a quote.
Once you have accepted the quote, we will schedule it.
Additional services should be requested the Friday before your scheduled services.
Once the Client and the Company agree on the service that will be provided routinely and frequently.
The Client understands that there will be no substitutions. Any services other than what was regularly decided on will need to be requested on Jobber by the Client.
The Company will then send out a quote for Client approval.
The client agrees to make payments via Jobber.
The client will be able to save their payment information on Jobber, and the Company can set up automatic payment once services have been completed.
The client agrees payment will be made on the day services have been provided.
The client understands that failure to pay upon completion of services will result in an initial $25.00 late payment fee and a $5.00 fee for each additional day payment is not received.
DAMAGES AND REPAIRS
The client understands that in the unusual circumstance that the cleaning crew causes any damages to the client’s property, the company will ensure it is repaired through our handyman.
The client further understands that the company will use its own maintenance technician to make repairs.
The client can provide cleaning supplies or can choose for the company to provide the cleaning supplies.
Cleaning supplies for deep cleanings are an additional cost of $20.00.
Cleaning supplies for routine services are an additional cost of $15.00.
If the company provides the paper towels at the moment of the service cleaning, a $4 per roll will be applied to your bill.
The Client can find a list of recommended cleaning supplies at:
For sanitation purposes, provide 10 microfiber rags and towels.
Rags and towels must be washed and available for the cleaning crew to utilize.
PRIVACY OF THE COMPANY
The client agrees to the non-Solicitation of service providers.
During the term in which the service provider services the client’s residential dwelling and for a period of 24 months following the termination of the service provider, the Client may not directly or indirectly (i) solicit, employ or retain, or have or cause any other person or entity to solicit employ or retain, any person whom the company contracted, (ii) encourage any such person not to devote their services to the Company, or (iii) agree to hire or employ any such person.